If you are experiencing a technical problem with either Registration &
Update Manager or CopyMetric Application Programming Interface, you may be able
to find a solution in the following Troubleshooting section.
|HTTP Error 404 - File not found.
(Displayed by browser when trying to access Registration & Update
|Check if steps 3 and 4 of the Installation
Procedure were performed correctly. In particular, make sure that:
Refer to these articles for information on HTTP Error 404 and some possible
- Execute Permissions property of the virtual directory is set to
«Scripts and Executables.
- Web Service Extensions node in IIS Manager has an extension pointing to
- You can view static HTML content located in the virtual directory (e.g.
default.htm page) by typing a URL in the browser.
|HTTP Error 500 - Internal Server Error.
(Displayed by browser.)
|Make sure your server has ISAPI Extensions
HTTP Error 500 can also be caused by a number of other reasons, e.g. incorrect
directory security settings in case of NTFS.
| «account name» cannot create
«account name» cannot delete «path» or
«account name» denied WRITE access to «path»,
where «account name» is IUSR_«computer name» or
IWAM_«computer name» or NETWORK SERVICE.
|Give the specified account MODIFY and WRITE access
to the directory referred to by «path» as explained in step 7 of the
http://www.microsoft.com/technet for information on
built-in accounts in IIS.
|Database Error: «description».
||The solution depends on the description of the
In case of a database connection failure, check if the database server is
running and review step 1 of the Installation Procedure.
|Access denied (displayed after three unsuccessful
||If you know your correct login ID and password,
restart the browser and try again.
If you still cannot log in, refer to the instructions on resetting user
passwords in the User Management section of the User Guide.
|Login prompt appears when user is already logged
||User session is automatically timed out after 30
minutes of inactivity. However, if this happens immediately after login, make
sure that your browser is configured to accept cookies.
|Empty boxes are displayed instead of graphs.
||Switch to a browser that supports Enhanced
Metafile (EMF) format. For example, Internet Explorer.
Please include details of your operating system, IIS and SQL Server versions
(if applicable) as well as other relevant information that may help identify